Designed for use from children to seniors, Toasty
Bears and Spa Friends are available in multiple lines of different animal designs, including soft and snuggly bears, wild animals, pigs, bunnies, and sea creatures. Providing soothing comfort and relief from everyday aches and pains, these animals are ideal for friends and loved ones recovering from illness or loss, seniors feeling the effects of aging, and children who are happy and willing to accept relief delivered in a familiar, appealing and cuddly form. Now people of all ages can use their favorite animal to effectively relieve a multitude of ailments, including: neck, back and joint pain; cramps; cold and flu symptoms; migraine headaches; agitation and anxiety often felt by Alzheimer's sufferers.
With so many unique products to choose from and
different heat, cold and aroma therapy applications,
we realize you might have questions or want to learn
more. And as a smart shopper, you probably want to
know about policies, ordering, customer service,
privacy and other consumer concerns. If the
following list of Frequently Asked Questions does
not provide the information you require, please
contact us or by telephone at
do the products work?
with flaxseed are designed to be heated or put in the
freezer to provide beneficial heat or cold therapy. The
flaxseed absorbs and holds the heat or cold, providing
you with lasting relief. Those products that also have
aromatherapy applications are filled with a specially
blended selection of nine herbs. You receive therapeutic
benefits simply by breathing in the pleasant aroma.
do the icons mean that say, "I'm Warm", "I'm Cold", and
"I Smell Nice"?
A: Look for these icons
they are our way of telling you which features
are available with that particular product.
herbs do you use in the products and why?
therapy products are filled with a custom blend of nine
different food-quality herbs: lavender, thyme, lemon
balm, hyssop, orange peel, rosemary, eucalyptus,
peppermint, and rose buds. These herbs have been shown
to calm anxiety, sooth aches and pains, help people
sleep, provide relief from colds, flu, and cramps, and
many other beneficial effects. Herbs are plant products and as such
may cause irritation in people with allergies.
can I be sure the flaxseed stuffing is clean?
filling is FDA food grade approved which means it is
free of pesticides and has been cleaned according to FDA
regulations for food products.
do I heat my Toasty product?
heating times differ by product. Each item comes with
detailed instructions on heating. It is important to
follow the directions carefully to prevent overheating.
Test the product against your hands before applying to
sensitive skin areas. In addition, a clean microwave
will help avoid burning, absorption of unpleasant odors,
and stains. Do not heat in conventional oven or dryer.
**Note: some products, such as Aroma
Bears are not intended for heat or cold therapy.
product feels slightly moist after I heat it. Is this
flaxseed contains natural moisture and heating the
product causes some of that moisture to be released,
especially in relatively new products.
do I cool my product?
A: To cool your
product, place in a plastic bag to avoid damage or
absorption of freezer odors. Leave in freezer for a
minimum of two hours before using. Be sure to follow directions included with the
long will my product stay hot or cold?
retention varies based on product type, room
temperature, and use. In general, heat therapy lasts for
one hour or up to four hours if used under bedcovers.
Cold therapy lasts up to one hour.
A: All products
are naturally hypoallergenic, but any products with
aromatherapy features are filled with herbs and can
cause irritation among people with plant allergies.
Alternate fillings are available upon request.
do I clean my product?
products have removable, washable covers. It is best to
hand wash these fabrics to help maintain colors and
shape. The inner covers and the Toasty
Bears & Spa Friends should
be cleaned with a slightly damp cloth. A small
amount of mild dish soap applied to the cloth can be
used on dirt or stains. A blow drier can be used to
dry damp fabrics.
**Do not submerge or soak products with buckwheat,
flaxseed or herbs.
long will my product last?
A: Product life
depends on frequency of use, care, and several other
variables beyond our control. Flaxseed does eventually
dry out and loose its ability to retain heat or cold.
The aromatherapy herbs will also lose their potency over
time. As with other functional products, the more you
use them, the faster they wear out. However, it is
generally the filling that needs replacing (see next
the products be repaired or refilled?
A: For a small
fee, we can refill your buckwheat, or aromatherapy
product. Depending on the type and extent of damage, we
can also make repairs. Arrangements and authorization
must be obtained.
I return my product?
A: Yes. If for
any reason you want to return an item, you can do so
within 7 days of receipt. See our Refund
specific information and instructions.
if my product arrives damaged?
A: Each product
is carefully checked before shipping. In the unlikely
event it arrives damaged, we will replace the product or
refund your money. Please see our Refund
information on how to report a damaged product and
initiate a return.
long does it take to receive my product?
A: In stock
items generally ship the same day if the order is placed
before 2 p.m. Pacific Time. Delivery time depends on
your geographic location but generally takes between
five to seven days. See our Shipping